What is YourGuru?
YourGuru is a social platform for connecting fitness and wellness professionals with their clients. For the guru, YourGuru provides a one-stop shop that offers the ability to earn more money, get more clients, reduce admin time, and get to know your students/clients better.
What is my Dashboard?
You should think of your Dashboard as your command center. Just like the command center of a ship, your dashboard is where you will captain your own ship to a healthier you. YourGuru built your Dashboard so that you could have everything you need to market yourself, track business, and understand your clients all in one place. The closer your percentage tabs get to 100%, the closer you will be to securing a healthier business for yourself.
How do I Promote Myself?
By completing the tasks listed under the Promote Myself in the Dashboard, you will be on your way to showing up higher in client search results, being easily identified by current clients looking to connect, connecting with your peers in other fields who can help you grow your client network.
WIll YourGuru work on every internet browser?
YourGuru does not support IE8 and IE9. For now, thank you for being patient and feel free to use YourGuru, uninterrupted, on Google Chrome and Safari among others.
Will other students see who is in my private session?
No, only you and your student in that private session will be able to see the details of the private session.
Can students view the profile pages of other students in the same class?
Students can view pictures of other students in the same class, they can see their names, but they cannot see their profiles. Only you, as the instructor get to see your students’ profiles.
Can students communicate with other students in the same class?
Yes, one of the nice features of YourGuru is that, as in real life, students can communicate with others in the same class. However, if a student leaves that class, they will no longer be able to communicate with students in that class.
What if one (or a few) of my students don’t want to be seen/known by the rest of the class?
Some instructors have asked this question because they either have celebrities or intensely private individuals in their classes. While we are considering an Anonymous Mode, for now such folks can simply not share their picture and enroll under a false name. As long as the instructor knows who that person is the same benefits can be derived.
How do I enter a class in my calendar?
To enter a class in your calendar click on the “Your Calendar” tab located towards the top left of your navigation toolbar. You will then be taken to your weekly schedule. From there you can hover your mouse over a certain time and day that you want to schedule a session. When you have found the time(shown along the side) and day(shown along the top) you can click on the calendar to schedule it as either a “Class Session,” “Private Session,” or that you have “Availability for a Private Session.” Once you pick the session you want to schedule, you will then be prompted to give it an event name, reconfirm the time and date, choose its location and you will be given the ability to repeat the session weekly on your calendar.
Do my “Available for Private Sessions” show up on my students’ calendar?
Your Private Session Availability only shows up on your students’ calendar if you have enrolled in the EasyBook™ program. In EasyBook™ we help you to “advertise” your private session availability. That includes having your availability be ever present on your students’ home page, but also reminding students periodically, and non-intrusively via e-mail that you have availability. To register for the EasyBook™ program go to your Home Page and click on the Boost Income (will soon be changing to EasyBook™) button on the left side of the screen.
Why isn’t my calendar letting me schedule a class?
There are some browsers that are not fully compatible with our platform yet. IE 8 and 9 are currently two of the browsers that we know of where the calendar does not function properly, which is why we recommend using a different browser for YourGuru. If you find that you are still experiencing problems please contact us at firstname.lastname@example.org.
Why doesn’t the calendar let me schedule sessions when I want them?
While our calendar is very easy to use, it does take a little getting used to. For a good overview of how to use the calendar please watch the short video on the Calendar tab.
Why would I use Your Connections?
Your Connections is like your shoebox for all the peer instructors you come across because you never know when a contact might come in handy. It is a well organized, easily searchable database of the folks you meet. The more instructors you are connected to the easier it makes it to get and give referrals. In addition it can make searching for peers who can sub for you simpler. Job searches can become less challenging. And referring students to instructors in other cities becomes much easier as well.
How do I increase the number of Peers in my network?
Simply connect with them or invite them in! Click on Peer Connections and then click on Search YourGuru for Peers to view current experts already in our network. If they are not on YourGuru, click on Invite an Expert to YourGuru.
Why does it say I have 0 Connections?
Once you have completed populating your online instructor profile, you will need to invite peers and students/clients through their email to increase your connections. If they already have a profile, you will be connected immediately. If they do not have a profile, you will be connected as soon as they sign up.
What is my Income Dashboard?
Your Income Dashboard is everything you need to conduct your private training and/or wellness appointments. You have the ability to set your availability to take on new clients, schedule future sessions for your existing clients, easily charge and get paid by a client after a session, and track your own revenue for your personal records.
What is my Billing History?
Your Billing History is a compilation of all of your private and completed transactions since joining YourGuru. We provide this to you so that you have them for your own records in case you need them. And, it’s sweet to see how much money you’ve made!
Why does it say I have $0.00 waiting to be transferred into your bank account?
If the amount waiting to be transferred is higher than $0.00, it means that the weekly billing cycle may not be completed yet. YourGuru transfers your earned money weekly and not at the time of each completed sessions. The weekly billing cycle runs Saturday 8am - Saturday 8am. Your earned money will be transferred into your bank account 2-3 days later ( generally Tuesday morning). If you believe there has been an error on our part, please do not hesitate to call us at 1-800-697-0927.
What is the “Charge a Session Now “ button?
The “Charge a Session Now” button allows you to immediately bill your client upon the completion of a session. If you have a last minute booking that did not occur through our system, we still give you the option to bill your client by using this tool. Simply fill out the “Charge a Client” page and your client will immediately receive a notification to pay. No need to run off to the ATM! This takes less than 2 minutes to complete!
Why do I need to enter my Bank Account Information?
The only way for us to seamlessly deposit your hard earned money into your account is by entering your Bank Details upon clicking on the “Enter Direct Deposit Info” on the Income Dashboard. We use a 256-BIT Encrypted payment system, meaning your information will always be confidential.
What is “EasyBook™?”
The “EasyBook™” feature is how we help you make more money. In EasyBook™ we help you manage cancellations by giving your students 24 hour notice, after which, if they cancel they will still be charged (we take their credit card). We subtly and tastefully advertise your private sessions. We help to reduce the amount of time it takes to negotiate date/time, location, and price on private sessions. In some instances this can be done as fast as one click! And we reduce admin time by providing summaries of money you’ve earned and the number of students paying you, etc. We’ll even deposit your money directly to your bank account and save you the trip!
How do I set/hide my prices?
Underneath the Shortcuts tab in your Income Dashboard, you have the option of setting your average price per session by clicking on “Set Price.” With our help, we will market your price to potential clients and your current clients. If you do not wish to market your price, simply checkmark the “Hide my prices” box.
Why should I “Add Availability to Calendar?”
By adding availability to your calendar, YourGuru can help you increase your number of private session bookings. YourGuru will market your availability to those students connected to you and will also match you to new clients whose own availability matches yours.
What is the Group Profiles page and why is it useful?
The Group Profiles page is a compilation of all the data on your students. When students build their profile, they will be able to select goals, age, gender, and where they have body pains so that you can add personal attention in your workout for them. Looking at an overview of your classes can help you to figure out which exercises are appropriate for the class. For example, you wouldn’t do a lot of planks if 60% of your class claimed shoulder pain.
Can I see which students are referred to by the graphs or charts?
Yes! For example, if it seems like 6 students in your class have “Shoulder Pain,” simply click on the words “Shoulder Pain” and you will see the names and faces of the students who have shoulder pain. Click on those and you will be able to see their profile.
Can I separate Group Profiles based on classes?
Yes, under the Group Profiles page, you can click on the drop-down arrow located to the right of the page to show a list of the current classes you teach. Then you can select a specific class you’d like to see the overall profile of.
What do I need to know about starting a Discussion?
When you start a discussion, you’ll need to choose a specific class that you wanted to send a piece of information to. You’ll then need to select a class from the dropdown menu, select a topic, and then write your message, Some example discussions can be about letting your class know a sub will be teaching, suggesting a certain theme for the class, sending out recovery tips, sending out your playlist and so much more!
Who can see and respond to my Discussions?
Only the students affiliated with the class that you start the discussion with can see the thread. And, only those affiliated with the class can respond to the discussion. This can help facilitate a community out of the gym!
Why should I search for my Peers on YourGuru?
By searching and connecting with your peers, you will start to begin your own electronic phonebook in which you can easily communicate with people who are your mentors/friends as well as those you met at a conference last month. These peers also help you show up higher in search results by writing testimonials for you to help verify your credentials. The more peers and testimonials you have, the higher you will show up in search results.
How do I send my student(s) a direct message?
By clicking on the “Message” icon located in the top right corner of the page, you will be redirected to “Your Messages” center. You can reply to a message a student has already sent you or you can start a new message by clicking the “New Message” tab on the right.
Will my messages ever be deleted?
YourGuru will not delete your messages, although we may archive them. You are the only one who can delete your messages in the Message Center.